保质期内和保质期后的技术支持
可靠的性能和较高的生产效率是机床的基本特征。
对于皮特卡纳基的售后服务,通过远程诊断发现问题并迅速拿出具体的解决方案是缩短机床停机时间的重要措施之一。
皮特卡纳基拥有在该领域内完善的技术和组织结构,以及超过80多年的经验,使其能够在保质期内根据用户需求在24小时内派出专业的技术人员到达用户现场。
远程服务
皮特卡纳基为用户提供远程连接系统,可以对机床进行实时诊断,并能迅速排除机床故障。
远程帮助,即可以连接到在世界任何地方的机床,通过连接调制解调器或因特网,查找功能异常的原因、更新软件、建议用户对机床采取适当的干预措施。
远程诊断系统
通过一种很有用的仪器,机床操作界面可以直接显示在我们办公室的电脑上。这一功能对生产工程师和程序操作员来说都是非常重要的辅助手段。
备件
及时获取备件对减少机床停机和对机床进行预防性维护具有重要的意义。
皮特卡纳基的备件库存充足,能够根据用户需要在短时间内提供备件并发货。
预防性维护
有计划性的维护可以延长机床的寿命、增强生产能力、减少停机时间以及避免可能发生的故障。
皮特卡纳基售后服务中的预防性维护基于对用户具体情况的分析和对用户实际需要的分析。
技术培训
皮特卡纳基的培训机构有为机床操作者和维修人员准备的培训课程:
操作培训
编程培训
机械维修培训
电气维修培训
PLC/CNC维修培训
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